Senior Client Manager, IGO - Cigna Healthcare

Location: Kuala Lumpur, Malaysia; hybrid working environment

Company

hirify.global is a global health service company and division of The Cigna Group, serving customers and patients across more than 30 countries.

What you will do

• Manage a portfolio of European-headquartered intergovernmental organization clients as the primary point of contact.
• Build trusted relationships with client stakeholders and provide consultative guidance.
• Monitor the implementation of new clients and services from inception through delivery.
• Manage renewals, negotiate sustainable rates, and maximize client retention.
• Identify up- and cross-sell opportunities while aligning services with client needs and operational efficiency.
• Coordinate complaint and problem resolution with internal departments.

Requirements

• At least 3 years of relevant experience in sales, business development, or client management within insurance, brokerage, or consultancy.
• Previous experience in sales or account management, preferably in employee benefits, financial services, or consulting.
• Strong English communication skills, including written, verbal, and presentation abilities.
• Ability to collate and analyze data and translate findings into actionable insights.
• Strong organizational skills, autonomy, resilience, ownership, and ability to work collaboratively.
• Ability to work professionally with stakeholders from different perspectives and cultures.

Culture & Benefits

• Hybrid and multicultural working environment.
• Competitive salary.
• Private medical insurance.
• Employee wellbeing benefits.
• Educational development program.