Sales Operations Support

Location: George Town, Malaysia; hybrid work with in-person collaboration three days a week or more

Company

hirify.global connects the global technology community through research, training, events, media, and technology-focused networking platforms.

What you will do

• Manage day-to-day Salesforce operations, including user setup, profiles, roles, permissions, security settings, and system troubleshooting.
• Create and maintain sales process documentation, workflows, standard operating procedures, and user guidance.
• Generate sales reports, dashboards, and performance metrics while analyzing trends and improvement opportunities.
• Maintain sales data integrity, conduct data audits, and resolve user support requests.
• Train Salesforce users, gather feedback, and translate business requirements into technical solutions.
• Support process improvement, sales compensation tracking, commission calculations, contract workflows, collateral management, and budget tracking.

Requirements

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
• Relevant experience in sales operations, business operations, or an analytical role.
• Hands-on Salesforce administration experience, including user management, security settings, permission sets, reports, dashboards, and custom report types.
• Understanding of Salesforce best practices, governance, sales processes, and sales enablement tools.
• Strong analytical, problem-solving, organizational, communication, and time-management skills.
• Ability to work independently and collaboratively while handling confidential information.

Nice to have

• Salesforce certifications or experience with Salesforce Lightning Experience.
• Experience in B2B sales, sales compensation structures, project management, or marketing automation platforms.

Culture & Benefits

• In-person and online social events, diversity and inclusion networks, and opportunities to collaborate with international teams.
• Flexible work-from-home or remote arrangements when not working in an office or at an event.
• Annual leave, birthday leave, and the option to work from almost anywhere for up to four weeks per year.
• Training, mentoring, LinkedIn Learning access, and support for internal career moves.
• Private medical cover, personal benefits, wellbeing support, volunteer days, charity matching, and employee share matching.