Relationship Manager (Fintech)

Location: Sofia, Sofia City Province, Bulgaria; on-site

Salary: EUR 29,000–36,000 gross annual base salary

Company

hirify.global provides global fintech infrastructure for payments, payouts, card issuing, banking, risk, and fraud management across more than 200 markets.

What you will do

• Serve as the primary contact for a portfolio of high-value enterprise clients.
• Build long-term relationships and develop tailored plans supporting client growth and success.
• Identify stakeholders, decision-makers, and opportunities for upselling and cross-selling.
• Resolve client issues and escalations by coordinating with internal teams.
• Monitor client performance, identify risks, and implement retention strategies.
• Support portfolio growth, customer satisfaction, revenue objectives, and new client relationships.

Requirements

• 2–5 years of experience in relationship management, account management, sales, customer success, or client-facing roles.
• Experience in payments, fintech, FX, or financial services.
• Experience managing client relationships with a focus on satisfaction and retention.
• Knowledge of CRM systems, commercial growth strategies, and stakeholder management.
• Bachelor’s degree in business, finance, economics, or a related field, or equivalent experience.
• Fluent written and spoken English required.

Culture & Benefits

• Competitive holiday allowance.
• Health insurance and an Employee Assistance Program.
• Sport membership card and eVouchers.
• Collaborative and inclusive workplace focused on innovation and employee development.
• English is used most of the time with geographically distributed colleagues, clients, and suppliers.