Account Operations Specialist

Location: Sofia, Bulgaria — Fully Remote

Company

International engineering firm helping businesses apply AI through engineering expertise and AI-native thinking across industries, technologies, and markets.

What you will do

• Act as a primary contact for clients, process requests, and coordinate related project activities.
• Support account management activities, client meetings, and feedback collection.
• Prepare internal CVs and help delivery team members present their expertise, soft skills, and project fit.
• Support onboarding of specialists to client projects.
• Manage team timesheets and related administration, including client communication.
• Support budgeting, billing, and contractual documentation for client projects in collaboration with Sales and Legal.

Requirements

• 1–3 years of experience in account management, project coordination, PMO, or a similar operational role.
• Excellent written and verbal English communication skills.
• Strong interpersonal, communication, multitasking, prioritization, and time management skills.
• Ability to organize work independently, meet deadlines, and maintain strong attention to detail.
• Analytical thinking and good working knowledge of Outlook, Excel, Word, and PowerPoint.

Nice to have

• Experience or knowledge of IT services and the Software Development Life Cycle.
• Hands-on experience with Jira, Microsoft Dynamics 365, or similar tools.

Culture & Benefits

• Fully remote work arrangement.
• Respectful and inclusive environment with equal opportunities.
• Collaboration with Project Managers, Account Delivery Managers, clients, Sales, Legal, and delivery teams.

Hiring process

• Application with a CV.
• Talent call to discuss goals, experience, and culture.
• Technical interview and, for some roles, a customer interview.