Principal Agent Strategist (AI)

Location: Hybrid in San Francisco or New York, United States; travel up to 25% for executive meetings, presentations, and customer work.

Compensation: OTE $195,000–$230,000, including $40,000–$45,000 commission, plus equity.

Company

hirify.global builds AI agents that help healthcare organizations connect patients with care through continuous, context-aware conversations.

What you will do

• Own the largest and most complex customer accounts across launch, adoption, retention, renewal, and expansion.
• Define customer outcomes, success measures, risks, growth opportunities, and ROI plans.
• Build trust with C-suite and operating leaders and guide decisions involving AI, operations, and growth.
• Coordinate governance, decisions, timelines, and workstreams across Assort and customer organizations.
• Bring customer insights into product, implementation, and business decisions.
• Mentor Agent Strategists and improve the function's customer programs and playbooks.

Requirements

• 8+ years of relevant experience in Customer Success, Account Management, Consulting, Implementation, or Enterprise Strategy.
• Experience owning large, high-value enterprise accounts through adoption, retention, renewal, and expansion.
• Strong executive communication, commercial judgment, analytical thinking, and product aptitude.
• Experience leading programs across multiple teams, workstreams, and senior stakeholders.
• Ability to influence without authority, mentor others, prioritize clearly, and make decisions with limited information.
• Ability to work in a hybrid arrangement in San Francisco or New York and travel up to 25%.

Nice to have

• Experience in healthcare, health tech, or another highly regulated industry.
• Experience helping enterprise customers adopt AI, automation, or other technical products.
• Experience building customer programs, processes, or playbooks from the ground up.
• Experience at an early-stage startup or rapidly growing SaaS company.

Culture & Benefits

• Employee stock options and competitive compensation.
• Annual professional development budget and training opportunities.
• Office setup stipend, meals and snacks, and commuter benefits.
• Medical, dental, and vision insurance.
• Flexible PTO, fitness stipend, and 401(k).
• Fast-paced environment focused on customer outcomes, ownership, accountability, and teamwork.