Senior Agent Strategist (Healthcare AI)

Location: Hybrid in San Francisco or New York; travel up to 25% for key meetings, presentations, and relationship building.

Compensation: $185,000–$230,000 OTE, including a $155,000–$190,000 base and $30,000–$40,000 commission, plus equity.

Company

hirify.global develops AI agents that help healthcare organizations improve patient access and care coordination.

What you will do

• Guide complex customer accounts from launch through adoption, renewal, and expansion.
• Define customer goals, success measures, risks, opportunities, and ROI plans.
• Help healthcare executives and operating teams identify where AI can improve performance and patient access.
• Coordinate stakeholders, decisions, timelines, and workstreams across Assort and customer organizations.
• Address risks, reinforce product value, identify expansion opportunities, and share customer insights with Sales, Implementation, Product, and Engineering.
• Improve the playbooks and processes used to scale Agent Strategy.

Requirements

• 5+ years of customer-facing experience in Customer Success, Account Management, Consulting, Implementation, or a related field.
• Experience owning adoption, retention, renewals, and expansion for complex customer accounts.
• Strong executive communication and the ability to build trust with senior leaders and working teams.
• Experience leading programs with multiple workstreams, competing priorities, and cross-functional partners.
• Strong product aptitude, analytical thinking, sound judgment, and the ability to learn technical concepts quickly.

Nice to have

• Experience with healthcare providers, healthcare technology, or patient access workflows.
• Experience helping customers adopt AI, automation, or other technical products.
• Familiarity with Epic, athenahealth, or eClinicalWorks.
• Experience at an early-stage startup or rapidly growing SaaS company.

Culture & Benefits

• Employee stock options and competitive compensation.
• Annual professional development budget and training opportunities.
• Health, dental, and vision insurance, plus flexible PTO.
• Office setup stipend, meals and snacks, fitness stipend, and commuter benefits.
• 401(k) plan and a fast-moving environment focused on customer and patient outcomes.