Vice President of Customer Success (AI)

Location: Onsite in the Philadelphia, Pennsylvania area, with five days per week at the client site; occasional travel to Hippocratic AI headquarters in Menlo Park, California.

Company

Hippocratic AI is building a healthcare-only, safety-focused large language model designed to improve patient outcomes and operational efficiency.

What you will do

• Own a regional portfolio of health system partnerships and serve as the executive point of contact for board-level sponsors and C-suite healthcare stakeholders.
• Lead and develop a provider customer success organization of Directors, Customer Success Executives, and Implementation Managers.
• Direct enterprise implementations, aligning AI solutions with clinical workflows, operational priorities, and care delivery models through successful go-live.
• Partner with Product, Engineering, Clinical, and Sales teams to translate customer feedback into product evolution and go-to-market strategy.
• Define and communicate portfolio health metrics, including net revenue retention, clinical adoption, operational efficiency, and patient outcomes.
• Drive expansion sales and establish scalable playbooks for onboarding, clinical training, workflow integration, and change management.

Requirements

• Bachelor's degree from an accredited university.
• 10–15 years of professional healthcare experience, including 7+ years in customer-facing leadership roles with health systems, health networks, or provider-focused organizations.
• Experience managing managers, including Directors and senior Customer Success Executives, across large and matrixed provider organizations.
• Deep knowledge of health system operations, clinical workflows, care delivery models, and operational processes.
• Experience engaging clinical, operational, IT, board-level, and C-suite stakeholders and translating their needs into customer success strategy.
• Demonstrated success in healthcare implementations, change leadership, cross-functional initiatives, and building scalable customer success infrastructure.

Nice to have

• Experience with AI, digital health, or clinical decision-support tools.
• Healthcare consulting, health-tech, or clinical operations transformation experience.
• Exposure to HIPAA, CMS, state regulations, quality reporting, or healthcare data governance.
• Experience with pricing, packaging, go-to-market strategy, or scaling regional customer success models in healthcare SaaS.
• Existing relationships with senior leaders at major health systems in the target region.

Culture & Benefits

• Work alongside physicians, hospital leaders, AI researchers, and healthcare technology experts.
• Build a safety-focused AI platform intended to transform healthcare at global scale.
• Competitive compensation based on experience, expertise, responsibility, and location.
• Equity, health insurance, and additional benefits.
• Equal opportunity workplace with accommodations available during the hiring process.