Associate Director, West Region – Field Reimbursement, Patient Engagement & Customer Solution (PECS)

Location: Field-based within the U.S. West region; candidates must reside in the geography or be willing to relocate. Coverage includes Los Angeles, Salt Lake City, San Francisco, and Seattle, with travel up to 75%.

Base pay: $122,000–$212,750 annually.

Company

Johnson & Johnson Innovative Medicine develops healthcare solutions focused on preventing, treating, and curing complex diseases.

What you will do

• Lead, coach, develop, and retain a regionally aligned team of up to 10 Field Reimbursement Managers.
• Execute the Patient Engagement and Customer Solutions reimbursement strategy across neuroscience healthcare provider accounts.
• Develop short- and long-term plans, manage team performance, allocate budgets, and drive accountability.
• Coach team members in using data and account-management capabilities to address access and fulfillment barriers.
• Build relationships with healthcare providers, patients, caregivers, and internal partners across Patient Access, Pharmacy Access, Medical, Market Access, Marketing, and Sales.
• Support understanding of Buy & Bill, medical and pharmacy benefits, specialty pharmacy, assignment of benefits, coding, billing, prior authorization, and appeals.

Requirements

• Bachelor’s degree required; an MBA or related graduate degree is preferred.
• At least 8 years of healthcare business experience, preferably in biopharmaceutical market access, field reimbursement, or managed markets.
• Knowledge of account management, managed care, reimbursement principles, benefit design, coding, billing, prior authorization, office operations, and appeals.
• Demonstrated leadership capability and prior performance success.
• Valid driver’s license in one of the 50 United States.
• Must reside within the West region geography or be willing to relocate; the role requires field work and up to 75% travel.

Nice to have

• At least 3 years of direct people-management experience.
• Neuroscience disease-state or therapeutic-market experience.
• Experience developing customer-oriented strategies and navigating complex business situations.
• Cross-functional collaboration and matrix-environment experience.
• Experience developing team AI literacy and applying trusted, responsible AI tools.

Culture & Benefits

• Inclusive work environment guided by the company Credo.
• Retirement pension and 401(k) savings plans.
• Eligibility for a long-term incentive program.
• Vacation, sick time, holidays, personal and family time, parental leave, caregiver leave, bereavement leave, volunteer leave, and military spouse time off.