Field Service Technician (Medical Devices)

Location: Old Toongabbie, New South Wales, Australia; field-based work across ANZ

Company

hirify.global develops healthcare products and technologies that support healthcare professionals and patients.

What you will do

• Perform field corrective actions, repairs, maintenance, and technical service activities on medical devices and equipment.
• Plan and execute service work according to customer requirements, quality standards, and business priorities.
• Manage service requests from acknowledgment through completion, maintaining timely customer communication.
• Provide first-level technical support and troubleshooting remotely and on-site, escalating complex issues when required.
• Maintain accurate service records, equipment histories, reports, inventory transactions, and customer documentation.
• Collaborate with Technical Services, Quality, Regulatory, Customer Service, and commercial teams on customer outcomes and continuous improvement.

Requirements

• Certificate, Diploma, or Degree in Electrical, Electronic, Mechanical, Biomedical Engineering, Information Technology, or a related field.
• Current Australian Driver's Licence required.
• 1–3 years of experience in hospitals, healthcare environments, customer premises, or technical service settings.
• Experience servicing, maintaining, troubleshooting, or supporting technical equipment.
• Strong troubleshooting, problem-solving, organisational, communication, and stakeholder management skills.
• Basic understanding of databases, networking, and information systems, plus proficiency with Microsoft Office.

Culture & Benefits

• Casual field-based role working closely with the Service Centre.
• Work independently while contributing to a collaborative Technical Services team.
• Opportunity to support healthcare providers and contribute to patient care.
• Work is performed in accordance with company policies, industry regulations, and quality management system requirements.