Field Service Engineer (MedTech)

Location: North Ryde/Sydney, New South Wales, Australia; frequent travel across Australia and APAC, including occasional overseas travel

Company

Johnson & Johnson MedTech develops innovative, less invasive, and personalised healthcare and medical device solutions, including heart recovery technology through Abiomed.

What you will do

• Deliver end-to-end field service across Australia and APAC, including installation, maintenance, troubleshooting, repair, and upgrades.
• Provide technical support to hospitals, distributors, and internal teams.
• Plan service visits, manage parts and tools, and complete follow-up actions.
• Maintain service records, equipment history, spare parts, loan devices, and calibration data.
• Follow medical device standards, SOPs, quality requirements, and escalation procedures.
• Help build APAC service operations through process improvement, training, and global collaboration.

Requirements

• 3+ years of field service experience in medical devices, biomedical engineering, or hospital equipment support.
• Hands-on expertise with installation, maintenance, troubleshooting, and repair of electro-mechanical or software-driven equipment.
• Strong communication and customer relationship skills for working with hospitals, distributors, and internal teams.
• Independent problem-solving ability and accurate, timely service documentation.
• Willingness to travel frequently across Australia and APAC.
• Must have the right to work in Australia, a reliable car, and a valid driver's licence.

Nice to have

• Experience with SAP, Salesforce, or service processes.
• Experience developing processes, tools, and workflows in a start-up environment.

Culture & Benefits

• Inclusive, flexible, and accessible working arrangements.
• Continuous training and support.
• Award-winning leadership development programs.
• Up to 18 weeks of parental leave and enhanced compassionate leave provisions.
• Volunteer leave, additional annual leave purchase options, and a dedicated Wellbeing Day.
• Global wellness reimbursement of $780 per year, employee assistance support, and life insurance.