Sr. Account Manager

Location: On-site in San Leandro, California, United States

Base pay: $165,000–$190,000 USD per year

Company

hirify.global develops a manufacturing intelligence platform that uses cold atmospheric plasma, physics-informed machine learning, and predictive analytics to generate real-time material fingerprints for industrial manufacturers.

What you will do

• Manage assigned customer accounts and build trusted relationships with customer stakeholders.
• Lead customer implementation and delivery projects from kickoff through completion.
• Develop project plans, schedules, milestones, budgets, and risk mitigation strategies.
• Coordinate Product, Engineering, Data Science, Customer Support, and customer teams.
• Monitor progress, manage risks and change requests, and communicate status to executive stakeholders.
• Facilitate governance meetings and business reviews while driving adoption, long-term success, and future engagement opportunities.

Requirements

• Bachelor’s degree in Business, Engineering, Information Systems, Supply Chain, or a related field.
• 7+ years of experience in account management, project management, customer delivery, consulting, enterprise program management, or a related customer-facing role.
• Experience leading complex customer-facing projects and coordinating cross-functional teams.
• Strong project planning, scheduling, stakeholder management, organizational, presentation, communication, and problem-solving skills.
• Ability to manage multiple priorities and communicate effectively with technical, business, and executive stakeholders.

Nice to have

• Business-level Japanese, Korean, or Mandarin Chinese proficiency in both spoken and written communication.
• Experience in battery, semiconductor, aerospace, or automotive industries.
• Experience with customers in Japan or South Korea and with international or multicultural teams.
• Experience with AI, analytics, optimization, enterprise software implementations, or organizational change management.

Culture & Benefits

• Equity and salary compensation based on experience.
• Health, dental, and vision plans.
• 401(k) matching.
• 20 days of paid time off per year plus approximately 15 paid US holidays.