Specialist, Client Experience & Enablement

Location: Canada; remote-first environment

Salary: $47,000–$50,000 CAD base annually

Company

hirify.global delivers digital promotions and savings experiences for retailers and brands through its Shopper Consideration Platform, serving markets across North America, Europe, Latin America, and Australia.

What you will do

• Manage complex enterprise retail portfolios with multiple banners, content cycles, and regional requirements.
• Lead technical onboarding, forecast management, quality assurance, and escalation handling for domestic and international retailers.
• Deploy and validate customized beta-product configurations and non-standard client experiments.
• Identify secondary content opportunities and partner with Sales on monetization strategies.
• Document customer needs and operational friction through Voice of the Customer analysis and recurring data pulls.
• Investigate frontend anomalies and data discrepancies, prepare engineering-grade bug reports, and coordinate technical resolution.

Requirements

• 1–3 years of experience coordinating projects.
• 1–3 years of experience working with clients or in customer service.
• Experience building and maintaining client relationships.
• Ability to work autonomously across account management, technical execution, and operational improvement.
• Must be based in Canada.

Culture & Benefits

• Remote-first work environment with the ability to do your best work from anywhere within Canada.
• Inclusive and collaborative environment where employee voices matter.
• Tools and opportunities for professional growth and development.
• Flexible benefits and rewards aligned with impact and career growth.
• Learning-focused culture that values curiosity, initiative, accountability, and continuous improvement.

Hiring process

• Submit an application through the online application form.
• A recruitment team member will respond in the coming weeks.
• Interview scheduling may be supported by an AI-powered administrative tool, while evaluations and hiring decisions are completed by people.