Senior Customer Experience Manager (German Speaking)

Location: Hybrid in Lisbon, Portugal

Salary: €61,000–€84,000 annual salary for Portugal-based hires, including estimated on-target incentive compensation.

Company

hirify.global operates a global network that protects and accelerates Internet applications through performance, security, and connectivity services.

What you will do

• Manage the customer journey from onboarding and product adoption through retention, renewals, and expansion.
• Act as a trusted business advisor, demonstrating the ROI and business value of hirify.global solutions.
• Develop and execute long-term success plans and lead customer meetings, including business reviews and renewal discussions.
• Own renewal execution, commercial negotiations, deal construction, pricing strategy, and weekly revenue forecasting.
• Identify upsell and cross-sell opportunities by analyzing customer usage and business data.
• Collaborate with Sales, Product, Engineering, Support, and Marketing to resolve customer issues and deliver account goals.

Requirements

• Fluency in German is required.
• At least 3 years of experience in Customer Success, Account Management, Inside Sales, or Field Sales.
• At least 2 years of industry experience; cloud security or performance industry experience is preferred.
• Direct experience with commercial sales, negotiation, deal closure, SaaS retention, and value-driven sales.
• Bachelor’s degree or other professional qualifications.
• Strong problem-solving skills and an understanding of computer networking, with willingness to learn how the Internet works.

Nice to have

• Experience with network security.
• Experience in cloud security or Internet performance.

Culture & Benefits

• Hybrid work arrangement in Lisbon, Portugal.
• Eligibility for incentive compensation under the Sales Compensation Plan.
• Eligibility to participate in hirify.global’s equity plan.
• Use of generative AI, analytics tools, and workflow automation to improve customer outcomes and operational efficiency.
• Potential in-person interview at a hirify.global office or hub during the offer stage.

Hiring process

• Candidates progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• Employment may require authorization to receive technology controlled under U.S. export control laws without sponsorship for an export license.