Customer Experience Manager - Hebrew Speaking (SaaS)

Location: Hybrid in Lisbon, Portugal or London, the UK. Offer-stage candidates may be asked to attend an in-person interview at a hirify.global office or hub.

Salary: €50,000–€69,000 annual salary for Portugal-based hires, including estimated on-target incentive compensation.

Company

hirify.global operates a global network that protects and accelerates websites and Internet applications through performance, security, and connectivity services.

What you will do

• Manage customer engagement across onboarding, adoption, retention, renewal, and expansion.
• Build trusted-advisor relationships, communicate business value, and lead customer success plans.
• Own renewal execution, contract negotiation, pricing strategy, and weekly commercial forecasting.
• Lead or contribute to business value meetings, executive business reviews, and renewal meetings.
• Analyze usage and account data to identify upsell and cross-sell opportunities.
• Collaborate with Sales, Product, Engineering, Support, and Marketing to resolve customer issues and deliver outcomes.

Requirements

• Fluency in Hebrew required.
• At least 3 years of experience in Customer Success, Account Management, Inside Sales, or Field Sales.
• At least 2 years of industry experience; cloud security or performance industry experience is preferred.
• Direct experience with commercial sales, negotiation, and deal closure.
• Bachelor’s degree or other professional qualifications.
• Understanding of computer networking and how the Internet works, with network security knowledge as an advantage.

Nice to have

• Experience in cloud security or Internet performance.
• Knowledge of network security.
• Experience using AI analytics, generative AI, and workflow automation in customer or commercial operations.

Culture & Benefits

• Hybrid work with potential in-person interviews at hirify.global offices or hubs.
• Eligibility for incentive compensation through the Sales Compensation Plan.
• Eligibility to participate in the company equity plan.
• Work focused on improving Internet security, performance, reliability, and privacy.
• Equal opportunity employment and reasonable accommodations for qualified candidates.

Hiring process

• Candidates who progress to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• Employment offers may depend on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.