Associate Director, Northeast Region – Field Reimbursement, Patient Engagement & Customer Solution (PECS)

Location: Field-based within the Northeast region, covering New York, NY; Philadelphia, PA; Boston, MA; and Providence, RI. Candidates must reside within the geography or be willing to relocate to it. Travel up to 75% of the time.

Base pay: $122,000.00–$212,750.00 per year.

Company

Johnson & Johnson develops healthcare solutions through its Innovative Medicine and MedTech businesses to help prevent, treat, and cure complex diseases.

What you will do

• Lead, motivate, coach, develop, and retain a regionally aligned team of up to 10 Field Reimbursement Managers.
• Execute the PECS Field Reimbursement Manager strategy across Neuroscience healthcare provider accounts.
• Develop short- and long-term plans, allocate budgets, manage performance, and drive execution against team objectives.
• Coach team members to use data insights and account management capabilities to address patient access and fulfillment barriers.
• Support understanding of Buy & Bill, medical and pharmacy benefits, Assignment of Benefit, specialty pharmacy, coding, billing, prior authorization, and appeals processes.
• Collaborate with Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, Field Sales, and other stakeholders while working in the field with minimal supervision.

Requirements

• Bachelor’s degree required; an MBA or related graduate degree is preferred.
• At least 8 years of healthcare business experience, preferably in biopharmaceutical market access, field reimbursement, or managed markets.
• Knowledge of account management, managed care, reimbursement principles, pharmacy and medical benefit design, Buy & Bill, coding, billing, prior authorization, office operations, and appeals.
• Demonstrated leadership capabilities and performance success in previous roles.
• Valid driver’s license in one of the 50 United States and residence within, or willingness to relocate to, the Northeast geography are required.
• Preferred experience includes direct people management, Neuroscience, customer-oriented strategy, cross-functional collaboration, analytical problem-solving, and emerging technologies such as AI.

Culture & Benefits

• Inclusive work environment guided by the Johnson & Johnson Credo.
• Participation in the company pension and 401(k) savings plans.
• Eligibility for the long-term incentive program.
• Vacation, sick time, holidays, personal and family time, parental leave, caregiver leave, bereavement leave, volunteer leave, and military spouse time-off benefits.
• Work requires frequent field travel, with territory boundaries subject to adjustment for coverage and team alignment.