Mgr-Operations-U (Financial Operations)

Location: Charlotte, United States; employees work in the office at least four days per week and may work from home one day per week

Base salary: $87,400–$131,100 per year, plus potential variable compensation.

Company

hirify.global is a diversified financial services company serving individual, small business, and institutional clients through financial planning, asset management, insurance, and related businesses.

What you will do

• Lead teams responsible for processing, servicing, and administering multiple or complex Operations processes.
• Provide coaching, work direction, feedback, and performance management to direct reports.
• Manage department resources, workloads, accuracy, transaction processing, quality metrics, and compliance requirements.
• Drive process improvements, resolve operational issues, and ensure policies and procedures are documented and reviewed.
• Partner with internal and external stakeholders to identify and minimize risk.
• Lead or participate in Operations projects as a subject matter expert.

Requirements

• High school diploma or GED; post-secondary education and relevant experience may be combined.
• 5–7 years of relevant experience in Operations, processing, or customer service.
• Strong knowledge of Operations processes, policies, techniques, and applicable regulations.
• Demonstrated people leadership and experience supporting teams.
• Strong communication skills, including the ability to explain complex issues clearly.
• Valid United States work authorization without current or future visa sponsorship requirements is mandatory.

Nice to have

• Bachelor’s degree or equivalent four-year education.

Culture & Benefits

• Relationship-based, client-centric work environment with in-person collaboration.
• Potential flexibility to work from home one day per week, subject to role-specific requirements.
• Vacation and sick time.
• 401(k) and health, dental, and life insurance benefits.
• Some work before market open may occasionally be required based on business needs.