AP Specialist - Utility Expert

Location: Remote role on the Offshore Philippines Team; requires 6 hours of overlap with U.S. Pacific Time business hours.

Salary: $7–$8 per hour.

Company

hirify.global is a Seattle-based property management company operating approximately 8,000 apartment homes across the Pacific Northwest, with technology-enabled operations and AI-supported systems.

What you will do

• Set up, transfer, close, and maintain utility, internet, and telecom accounts as properties enter or leave the portfolio.
• Review utility bills for account numbers, charges, late fees, usage anomalies, and estimated readings, then correct errors and resolve disputes.
• Make approved payments through vendor portals, maintain autopay and bank details, and resolve rejected payments.
• Monitor past-due balances, shutoff notices, and final notices; coordinate payment plans to prevent service disruptions.
• Maintain secure, audit-ready account records and coordinate with property managers, Accounting, utility vendors, and property owners.
• Prepare payment and balance updates, respond to utility tickets, manage the shared inbox, and help match payments to bank transactions.

Requirements

• 1–2 years of experience in billing, accounts payable or receivable, or utility account administration.
• Strong attention to detail and experience reconciling numbers across systems.
• Working proficiency with Excel or Google Sheets and billing or accounting software.
• Clear written and verbal English communication for coordination with U.S.-based teams.
• Comfort calling U.S. utility companies to resolve issues and negotiate payment plans.
• Reliable home internet and availability for 6 hours overlapping with U.S. Pacific Time business hours.

Nice to have

• Remote or BPO experience supporting a U.S.-based company.
• Experience working with utility vendors or municipal billing offices.

Culture & Benefits

• Fully remote work within the offshore Philippines team.
• Collaboration with local property managers, Accounting, property owners, and a technology platform.
• Process-focused environment supporting a rapidly growing property portfolio.
• Work centered on accurate operations, resident service, and long-term community success.