Patient Experience Lead (Healthcare)

Location: Remote

Estimated base salary: $65,000–$75,000 per year, negotiable based on experience.

Company

hirify.global partners with musculoskeletal provider groups and specialty clinics to improve clinic operations, patient acquisition, clinical workflows, and longitudinal patient engagement through a healthcare operations platform.

What you will do

• Lead onboarding and training on workflows, service standards, and internal tools.
• Assess new-hire readiness, provide individualized follow-up, and reinforce consistent practices.
• Set goals, deliver actionable feedback, conduct performance reviews, and manage improvement plans.
• Lead team meetings and support staff with day-to-day questions and operational issues.
• Monitor dashboards, service metrics, quality reviews, accuracy, and adherence to standards.
• Translate performance findings into coaching, training, and process improvements while working with leadership to resolve recurring barriers.

Requirements

• 4+ years of experience training or supervising patient-facing staff in a healthcare setting.
• Experience onboarding employees, coaching performance, and supporting staff development.
• Strong communication skills with the ability to provide clear, actionable feedback.
• Comfort using dashboards and internal systems to track performance and organize work.
• Strong organization, attention to detail, sound judgment, and practical problem-solving skills.
• Ability to adapt to changing priorities in a growing organization.

Culture & Benefits

• Remote work environment.
• Opportunities for growth and additional responsibilities based on performance.
• Ownership-oriented culture that values initiative and accountability.
• Builder mindset focused on creating and shipping practical solutions.
• Direct, transparent communication, quick decision-making, and curiosity.