Customer Success Manager (Cybersecurity)

Location: Remote, Baltimore, Maryland, United States

Salary: $70,000–$95,000 per year

Company

hirify.global develops a cybersecurity platform combining AI analytics, digital risk and privacy protection, threat intelligence, and breach, incident, and takedown response capabilities.

What you will do

• Manage post-sales relationships with customers across different industries and company sizes.
• Configure and optimize customer experiences on the hirify.global SaaS platform and its broader operating environment.
• Design solutions for customer requirements using the platform and API-based integrations.
• Deliver web-based training, education, and enablement programs to drive organizational adoption.
• Provide technical guidance, document best practices, and support platform configuration changes.
• Coordinate with Product, Customer Operations, Services, and technical support teams to resolve issues and improve customer experiences.

Requirements

• 3+ years of experience in a related customer success, technical support, professional services, project management, business analysis, or development function.
• Experience configuring and maintaining SaaS platforms for multiple customers simultaneously.
• Experience with post-sales customer advocacy, support engagements, and customer retention.
• Strong analytical, problem-solving, presentation, written, and verbal communication skills.
• Ability to explain product strengths and vulnerabilities while providing strategic and tactical customer guidance.
• Willingness to travel as required by customer and business needs.

Nice to have

• Fluency in English and Arabic.
• Experience with data analytics, dashboards, and reporting.
• Experience with JIRA, SQL, Salesforce, Google Apps, or Zendesk.
• Bachelor’s or graduate degree in Computer Science, Information Systems, Cybersecurity, or a related field.
• CISSP, CISA, or Security+ certification.

Culture & Benefits

• Community-driven culture with employee events.
• Respectful and supportive work environment where opinions are heard.
• Encouragement to participate actively in organizational culture.
• Mission focused on protecting customers from external cyber threats.