Technical Account Manager (Cybersecurity)

Location: Remote in the United States

Company

hirify.global develops an agentic-first endpoint security platform that provides visibility, context, and autonomous remediation across endpoints, applications, and AI tools.

What you will do

• Lead enterprise customer onboarding and implementation, including kickoff, planning, technical coordination, and follow-through.
• Act as the primary technical contact throughout the post-sales customer lifecycle.
• Connect integrations, configure workflows, and align the platform with customer environments and priorities.
• Run customer meetings, track progress and success criteria, and drive adoption through recommended workflows and best practices.
• Investigate technical issues and shape practical solutions with Product, Engineering, and Data teams.
• Support selected pre-sales activities as a technical and product subject matter expert for strategic opportunities.

Requirements

• Experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Customer Success Engineer, or Sales Engineer.
• Native-level English is required for frequent direct customer interaction.
• Experience leading technical onboarding, implementation, and adoption for enterprise customers.
• Strong troubleshooting and problem-solving skills across integrations, APIs, workflows, and product behavior.
• Ability to build trusted relationships with security, IT, and technical stakeholders and collaborate with Product, Engineering, and Data.
• Strong ownership, communication, prioritization, and follow-through across multiple customer engagements.

Nice to have

• Experience with cybersecurity, endpoint security, SaaS security, or enterprise IT products.
• Familiarity with EDR, MDM, IAM, ticketing or ITSM, and collaboration platforms.
• Experience supporting both post-sales customer success and technical pre-sales motions.
• Experience building post-sales processes, customer playbooks, and repeatable operating models.

Culture & Benefits

• Inclusive workplace focused on respect, empowerment, and equal opportunity.
• Collaborative environment with close partnership across customer-facing, Product, Engineering, and Data teams.
• Commitment to a workplace free from discrimination and harassment.