Strategic Account Executive (AI)

Location: Remote

On-target earnings: MX$3,511,864–MX$4,828,813, plus equity and commission.

Company

Decagon provides a conversational AI platform that helps enterprises deliver personalized customer experiences across voice, chat, email, SMS, and other channels.

What you will do

• Develop strategies to break into and close strategic enterprise accounts.
• Build trusted relationships with CX, product, operations, and executive stakeholders.
• Analyze customer challenges and priorities to identify expansion opportunities.
• Collaborate with founders, deployment strategists, engineering, and other teams to deliver tailored solutions.
• Forecast and report on pipeline and revenue while executing account plans for strategic deals.
• Provide customer and market feedback to influence the product roadmap and maintain expert knowledge of products and industry trends.

Requirements

• 7+ years of experience in strategic or enterprise sales.
• Proven success growing revenue and expanding business with large, complex accounts.
• Excellent communication, presentation, negotiation, and consultative selling skills.
• Strong business acumen and ability to communicate with C-suite stakeholders.
• Experience managing multiple stakeholders and cross-functional initiatives.
• Bachelor’s degree or equivalent work experience; moderate travel is expected.

Nice to have

• Experience selling AI or customer support and customer experience software.

Culture & Benefits

• Remote role within a company that emphasizes excellence, velocity, autonomy, and execution.
• Medical, dental, vision, life insurance, and disability benefits for full-time employees.
• Retirement plan, parental leave, and fertility and family-building benefits.
• Monthly wellness and lifestyle stipend, office lunches and snacks, and a flexible vacation policy subject to local requirements.