Patient Access Specialist (Inbound)

Location: Lehi, UT or Plano, TX; candidates must be locally based. The role includes 60 days of onsite onboarding with 100% attendance during training, followed by potential work from home four days per week based on performance.

Salary: $23 per hour

Company

hirify.global is building a technology-driven drug acquisition platform to reduce costs and improve customer service in the pharmacy benefit management sector.

What you will do

• Educate members about pharmacy benefits, medication access, drug savings programs, and patient assistance programs.
• Handle inbound phone, email, and other member, provider, and pharmacy communications.
• Resolve enrollment and pharmacy benefit inquiries using a one-call resolution approach.
• Coordinate with members, physicians, drug manufacturers, and pharmacies to facilitate savings-program enrollment.
• Document cases accurately, gather missing information, manage follow-ups, and track multiple tasks.
• Protect sensitive health information under PHI and HIPAA standards while meeting KPIs, quality standards, and service-level expectations.

Requirements

• Local presence in Lehi, UT or Plano, TX and full attendance during the onsite training period are required.
• High school diploma, GED, or equivalent.
• 2+ years of experience in a healthcare call center handling inbound calls.
• Proficiency with Windows, Microsoft Office, and G Suite.
• Strong verbal and written communication, active listening, empathy, multitasking, prioritization, and problem-solving skills.
• Ability to learn new technologies and processes and work with sensitive information in compliance with HIPAA requirements.

Nice to have

• Outbound call center experience.
• Salesforce experience.
• Knowledge of PBM systems, health insurance plans, medication reimbursement, drug savings programs, or patient assistance programs.

Culture & Benefits

• Mission-driven, collaborative environment guided by integrity, courage, and teamwork.
• Medical, pharmacy, dental, vision, life, AD&D, and disability insurance.
• Three weeks of paid time off, company holidays, and paid parental leave.
• 401(k), flexible spending, commuter, wellness, and employee assistance benefits.
• Professional development, training opportunities, and an in-office stocked kitchen.