Consumer Service Operations Professional (Healthcare)

Location: Remote across the U.S.; occasional travel to hirify.global offices may be required for meetings or training. Work weekdays from 8:00 AM to 5:00 PM Eastern Time.

Unpaid internship; scheduled for 1 hour per week.

Company

hirify.global is a U.S. healthcare company providing insurance and healthcare services to Medicare and Medicaid members, families, individuals, and communities.

What you will do

• Receive, sort, process, and distribute Medicaid member correspondence.
• Review and route incoming member communications appropriately.
• Process enrollment forms, eligibility documentation, claims-related communications, and other member records accurately and on time.
• Track mail status and maintain the confidentiality of member information under HIPAA requirements.
• Collaborate with other teams to resolve mail-processing issues and support Medicaid program compliance.
• Prioritize administrative requests and adapt procedures with limited guidance.

Requirements

• Eligibility for the DoW SkillBridge program as a transitioning service member or eligibility for the Military Spouse Career Accelerator Fellowship.
• At least one year of customer service experience, including typing and data entry.
• Professional healthcare experience or education in a healthcare discipline.
• Excellent verbal, listening, and written communication skills.
• Proficiency in Microsoft Office, Outlook, and Word.
• Computer proficiency, attention to detail, and the ability to learn multiple systems, screens, and databases quickly.

Nice to have

• Experience with CGX, Excel, or QuickBase.
• Associate's or Bachelor's degree.
• Healthcare clerical support experience or Medicaid experience.
• Medical terminology knowledge.
• CNA or Medical Assistant background.

Culture & Benefits

• Remote work-from-home arrangement with occasional office attendance for meetings or training.
• Dedicated, interruption-free workspace required to protect member PHI and HIPAA information.
• Internet connection of at least 25 Mbps download and 10 Mbps upload required.
• Telephone equipment is provided for business needs.
• Networking opportunities are available during the internship or fellowship.
• The program typically provides civilian work experience for approximately 90 days or up to 12 weeks, but full-time employment after completion is not guaranteed.

Hiring process

• Applicants who pass the prescreen may complete a prerecorded voice interview or SMS text interview through HireVue.
• Selected applicants may be asked to provide their Social Security number through hirify.global's secure application website.