Service Operations Coordinator (Healthcare Technology)

Location: Charlotte, North Carolina, United States; hybrid role with required in-office days

Company

hirify.global provides technology and software for managing mission-critical healthcare equipment and automating the procurement of parts, services, technical support, and training.

What you will do

• Own service requests from intake through resolution, ensuring urgency, accuracy, and accountability.
• Gather complete information and manage multiple service events while maintaining responsiveness.
• Communicate with customers, vendors, and internal teams through phone, chat, online forms, and email.
• Monitor open work, coordinate follow-ups, and prevent delays or escalations.
• Maintain accurate documentation that meets quality and compliance expectations.
• Handle complex, time-sensitive service situations with sound judgment and customer empathy.

Requirements

• Previous experience in call center, customer service, or service coordination; equipment servicing, healthcare, or technical support experience is preferred.
• Ability to multitask in a fast-paced environment while maintaining professionalism and accuracy.
• Experience working with vendors, scheduling service events, and handling escalations.
• Proficiency with service management systems, CRM tools, and Microsoft Office Suite.
• Strong communication, accountability, reliability, customer focus, and attention to detail.
• Legal authorization to work in the United States is required.

Culture & Benefits

• Hybrid work culture with office spaces designed for flexibility, collaboration, and productivity.
• Competitive compensation package with salary, incentives, and company ownership or equity.
• Comprehensive benefits including 401(k) matching, health benefits, and college debt reduction.
• Training, coaching, and professional development opportunities.
• Inclusive and collaborative environment focused on reliability, shared ownership, and solving complex customer problems.

Hiring process

• Submit a resume and optionally include a cover letter explaining your fit for the role.