Supervisor, Care Team (Healthcare)

Location: Remote

Salary: $65,000–$70,000 annually

Company

hirify.global is a healthcare technology company providing patients with care guidance, medication support, and access to health experts through a modern mobile app.

What you will do

• Supervise Pharmacy Technicians and Leads, including schedules, timecards, attendance, and individual performance.
• Partner with Workforce Management to adjust staffing and queue assignments and maintain service-level performance.
• Coach team members, conduct structured feedback conversations, and support development and cross-training across phone and chat channels.
• Monitor team metrics, quality programs, NPS results, call and chat activity, and member escalations.
• Improve Care Team workflows, knowledge-base materials, standard operating procedures, and training documentation.
• Support client onboarding, special projects, and compliance with pharmacy, regulatory, and privacy requirements.

Requirements

• 3+ years of experience in a healthcare contact center, retail pharmacy, PBM, or pharmacy operations environment.
• Experience leading pharmacy technicians or other frontline teams, with demonstrated coaching and performance-management skills.
• Working knowledge of pharmacy claims processing, PBM systems, pharmacy terminology, and HIPAA/privacy requirements.
• Strong problem-solving, data analysis, organization, communication, and escalation-management skills.
• State pharmacy technician licensure or registration where required by law.
• Bachelor's degree preferred, or equivalent work experience.

Nice to have

• Nationally Certified Pharmacy Technician certification.
• Familiarity with pharmacy claims, PBM systems, and HIPAA requirements.

Culture & Benefits

• Remote work environment.
• Values centered on human-first service, practical debate, grit, and delighting customers.
• Inclusive culture focused on diverse perspectives and equitable employment practices.
• Work supporting improved healthcare access, outcomes, and affordability.