IT Professional I

Location: Onsite in College Station, Texas, United States. The position may allow an alternate work location under Texas A&M guidelines, but the role is designated onsite and may require evening, weekend, holiday, and on-call support.

Salary: $47,500 annually

Company

Texas A&M University provides academic and administrative technology services through its Technology Services - Academic Operations department.

What you will do

• Install, configure, maintain, upgrade, and move workstation hardware, software, peripherals, and related equipment.
• Investigate, troubleshoot, and resolve workstation, network, software, and procedural issues.
• Provide centralized technical support for campus and regional locations served by the department.
• Train and supervise departmental student workers on workstation support procedures.
• Work with departmental staff to define technology goals, recommend improvements, and enhance operational efficiency.
• Monitor system security, provide progress reports, and support departmental operational planning.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least four months, or one semester, of student worker and/or customer service experience.
• Ability to troubleshoot and configure technical systems while maintaining the security and integrity of critical infrastructure.
• Ability to work collaboratively, multitask, communicate with non-technical users, and provide customer service.
• Ability to lift and move medium-weight objects.
• Applicants are subject to a criminal history investigation and must comply with applicable state and federal laws and Texas A&M policies.

Nice to have

• Technical support experience in an information technology environment.
• Experience in higher education, enterprise, or another large organization.
• Experience with Windows operating systems, Microsoft 365, desktop technologies, and ticketing or IT service management systems.
• Relevant technical training, certifications, or coursework in information technology, computer science, or networking.

Culture & Benefits

• Collaborative work environment supporting academic and departmental technology needs.
• Training and professional development opportunities.
• Potential alternate work location under Texas A&M guidelines.
• Work may include on-call support and nonstandard hours to maintain essential technology services.

Hiring process

• A cover letter and resume are strongly recommended.
• Applications must include complete job application data or an attached complete resume.
• Employment is contingent on credential verification and completion of the required background check.