PC Support Technician

Location: Leavenworth, Kansas, USA; onsite at Fort Leavenworth. This is a non-remote role. A relocation incentive is available.

Company

hirify.global provides infrastructure operations, application development, cybersecurity, virtualization, cloud, mobility, and other IT services to government clients.

What you will do

• Provide help desk and desktop support for military, civilian, and contractor personnel.
• Install, configure, troubleshoot, maintain, and relocate computers, mobile devices, printers, peripherals, operating systems, and business applications.
• Image and deploy workstations, perform software installations and upgrades, apply patches, and configure Windows systems.
• Diagnose network connectivity, cabling, adapter, and configuration issues.
• Manage service tickets, maintain IT asset inventories and technical documentation, and support technology refreshes.
• Coordinate with the Network Enterprise Center and other IT organizations, including providing on-call support for maintenance and mission-critical incidents.

Requirements

• U.S. citizenship and an active DoW Secret Clearance.
• IAT Level II certification or higher under DoD 8570.01-M / DoD 8140 requirements, such as CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, or equivalent.
• At least two years of experience in PC support, help desk, desktop support, or a related IT support role.
• Experience supporting PC, workstation, and server hardware and software, including network connectivity and cabling troubleshooting.
• Knowledge of Windows workstation administration and support.
• Current certification in Microsoft Windows 10/11, Microsoft Server 2016/2019, or Microsoft Modern Desktop Administrator.

Nice to have

• Associate's degree in Computer Science, Information Systems, Information Technology, or a related field.
• Experience working in a Department of Defense environment.
• Experience supporting mission-critical systems and VIP end users.
• Strong communication, organizational, prioritization, troubleshooting, and interpersonal skills.

Culture & Benefits

• Paid holidays and paid time off.
• Medical, dental, and vision insurance.
• Company-paid short- and long-term disability and life insurance.
• Relocation reimbursement incentive and certification reimbursement program.
• Retirement benefits and referral bonuses.
• Work supporting mission-critical national security operations with an emphasis on quality and compliance.