Account Manager, SMB

Location: Chicago; candidate must be in the DFW area. Hybrid schedule requires 3 days per week in the office, with the option to work in the office up to 5 days per week.

Base salary: $64,000–$80,000 per year; estimated on-target earnings: $80,000–$100,000, plus uncapped commission.

Company

Grubhub, part of hirify.global, operates a U.S. food ordering and delivery marketplace connecting diners with restaurants through online ordering, restaurant technology, and delivery services.

What you will do

• Manage a portfolio of SMB restaurant accounts and optimize their Grubhub presence, including menu pages and account performance.
• Help restaurant partners attract diners, increase order volume, and deliver high-quality service.
• Conduct regular partner check-ins, gather feedback, assess satisfaction, and identify improvement opportunities.
• Respond to restaurant inquiries and account issues or route them to the appropriate internal departments.
• Maintain accurate records of client interactions, action items, and follow-up tasks.
• Participate in training and contribute to team goals, sales initiatives, and account management improvements.

Requirements

• Must be in the DFW area and able to work in a hybrid schedule with at least 3 office days per week.
• Bachelor’s degree or equivalent experience, plus a high school diploma or GED.
• 2–4 years of sales or account management experience; experience working with or selling to restaurant owners is valuable.
• Native-level English fluency is required.
• Strong computer skills, including Microsoft Office and Google products, with the ability to learn new software quickly.
• Strong communication, organization, outbound calling, problem-solving, and goal-achievement skills.

Nice to have

• Fluency in Mandarin or Spanish.
• Restaurant industry experience.
• Experience with Salesforce or a similar CRM.

Culture & Benefits

• Fast-paced, growing environment with opportunities to learn and develop sales and account management skills.
• Equity and 401(k) benefits.
• Medical, dental, and vision insurance options.
• Paid time off, vacation and sick leave, paid parental leave, and short- and long-term disability coverage.
• Discounted meals and exclusive perks across the hirify.global family of brands.

Hiring process

• Interview scheduling and candidacy updates are provided by email or text.
• Accommodation requests during the interview process can be submitted to the recruiter.