Director, Partner Success

Location: New York, New York, United States; office-first model requiring employees to work on-site at least four days per week

Salary: $150,000–$175,000 USD annually

Company

hirify.global develops AI-powered technologies for parking, mobility, retail, hospitality, and real estate, including recognition-based experiences for Members.

What you will do

• Own end-to-end partner success, retention, financial performance, and growth for a portfolio of strategic partners.
• Act as the primary relationship owner and internal partner advocate across product, data, operations, and finance.
• Translate partner objectives, operational goals, budgets, and reporting needs into actionable cross-functional initiatives.
• Produce weekly updates, Monthly Business Reviews, and Quarterly Business Reviews with the Data team.
• Champion new products and services, secure partner buy-in, and expand accounts and service offerings.
• Lead partner escalations, coordinate responses, and drive root-cause resolution and follow-through.

Requirements

• 5+ years of experience in client success, account management, or a strategic customer-facing role managing complex accounts.
• Strong financial acumen, including P&L ownership, financial reporting, budget management, and executive performance discussions.
• Clear professional communication with audiences ranging from site operators to C-suite executives.
• Ability to build trusted relationships, influence product and operational teams, and independently drive commitments to completion.
• Strong data storytelling skills for translating operational and financial metrics into persuasive value narratives.
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes; willingness to travel approximately 5–10%.

Nice to have

• Background in parking, real estate, mobility, hospitality, or another operationally complex B2B service environment.

Culture & Benefits

• Office-first collaboration model with at least four days per week on-site.
• Work at the intersection of parking, mobility, real estate, product, and engineering.
• Healthcare benefits, 401(k), disability coverage, life insurance, stock options, and bonus plans may be included.
• Inclusive culture focused on collaboration and giving every voice an opportunity to be heard.