Digital Customer Education Specialist, Premium & Paid Programs (AI)

Location: Utah, United States — hybrid, with regular in-office days each week

Company

hirify.global builds a people intelligence platform and HR software designed to improve how organizations manage work and support employees.

What you will do

• Design and deliver premium and paid HR education experiences, including certification programs, cohorts, webinars, workshops, learning labs, LMS courses, and microlearning.
• Develop practical learning across HR topics such as compliance, performance management, AI fluency, and AI workforce strategy with support from subject-matter experts.
• Create scripts, presentations, videos, assessments, job aids, and short-form learning assets using AI-assisted research, drafting, and editing.
• Facilitate live customer sessions, adapt delivery to learner needs, and build calls to action that support lead generation and paid-program growth.
• Define success measures and analyze webinar, LMS, in-product, enrollment, completion, certification, and lead-conversion signals.
• Manage content updates and stakeholder review cycles while partnering with Marketing, GTM, Product, Customer Success, Support, Journey Operations, and Knowledge Governance.

Requirements

• 2+ years of experience in customer education, enablement, training, instructional design, or a related field, including experience delivering education customers pay for.
• Strong facilitation, co-facilitation, communication, instructional design, and adult learning skills.
• Ability to simplify complex workflows and product concepts and turn subject-matter expertise into practical learning.
• Working knowledge of HR practice areas such as compliance and performance management.
• Applied AI fluency for research, design, production, program operations, demonstrations, and learner support, with sound judgment when evaluating AI output.
• Strong collaboration and project execution skills across multiple stakeholders and deadlines.

Nice to have

• Experience with LMS or course building, webinar platforms, microlearning, and in-product education tools.
• Familiarity with product analytics tools such as Pendo and customer behavior signals.
• Experience with certification or credentialing programs, Knowledge Governance, content standards, reuse models, and versioning.
• Background in HR, HR technology, people consulting, talent development, workforce transformation, responsible AI, or change management.
• Experience in SaaS or another fast-moving, customer-facing technology environment.

Culture & Benefits

• Values-driven culture focused on openness, integrity, sustainable growth, and professional and personal development.
• Comprehensive health, life, and disability insurance.
• Four weeks of vacation, 12 company holidays, parental leave, and volunteer time off.
• 401(k) plan with up to a 6% company match.
• $2,000 paid vacation bonus and an Employee Assistance Program through Headspace.
• Employment is contingent on passing a background and credit check.

Hiring process

• Candidate data may be processed and analyzed with AI assistance, while recruiters and hiring managers retain human oversight and make final decisions.
• Background and credit checks are required before hiring.