Customer Support and Training Specialist

Location: Phoenix, Arizona, United States; office-based

Company

hirify.global supports complex legal outcomes through technology-enabled services, professional collaboration, and operational excellence.

What you will do

• Deliver training programs and support operational excellence.
• Manage instructional design and professional development training.
• Collaborate with stakeholders to achieve organizational goals.
• Monitor and report on key performance indicators.
• Ensure compliance with company policies and regulations.

Requirements

• Bachelor’s degree in Business Administration, Human Resources, or a related field.
• 3+ years of experience in training and development.
• Knowledge of adult learning methodologies, instructional design, facilitation, coaching, communication, and professional collaboration.
• Experience or knowledge in business intelligence, customer relationship management, operations support, and operational excellence.
• Ability to work in an office environment and perform tasks involving sitting, standing, and office equipment.
• Certified Professional in Learning and Performance certification.

Culture & Benefits

• Values-driven environment focused on integrity, service, collaboration, and challenging work.
• Enterprise-wide learning and internal mobility opportunities.
• Flexibility that supports life beyond work.
• Modern platforms and AI-enabled work environment.
• Benefits package details are provided during the initial screening call.