Junior IT Operations & Support Specialist (Microsoft 365)

Location: Fully onsite at hirify.global Headquarters in Arlington, Virginia, USA

Salary: $60,000–$75,000 annually

Company

hirify.global provides research, development, engineering, advanced integration, analytics, software, and strategic planning services for government and commercial clients, including programs supporting the National Airspace System.

What you will do

• Serve as the primary internal contact for employee technology support and manage the IT help desk and ticketing process.
• Troubleshoot hardware, software, account, access, connectivity, printer, peripheral, and business application issues.
• Configure, deploy, maintain, and track Windows and Apple computers, mobile devices, peripherals, and other IT assets.
• Support Microsoft 365, Microsoft Intune, user and device administration, office telecommunications, and conference room technology.
• Coordinate escalated infrastructure, network, cybersecurity, and telecommunications issues with the third-party IT provider.
• Maintain IT documentation, support onboarding and offboarding, provide basic user training, and participate in technology projects and deployments.

Requirements

• Associate degree in IT, computer science, information systems, cybersecurity, or a related field, or equivalent education and experience.
• At least two years of professional help desk, desktop support, systems support, or related end-user support experience.
• Hands-on experience with Windows computers and Microsoft 365, plus working knowledge of macOS and Apple devices.
• Knowledge of hardware, software, printers, peripherals, user access, Wi-Fi, Ethernet, TCP/IP, DNS, and shared network resources.
• Strong customer service, communication, troubleshooting, prioritization, documentation, and problem-solving skills.
• Ability to work fully onsite at the Arlington, Virginia headquarters.

Nice to have

• CompTIA A+, Microsoft, Apple, or other relevant IT certifications.
• Experience with Microsoft Intune, Microsoft Entra ID, Active Directory, IT asset inventories, or help desk platforms.
• Experience supporting 200 or more users, office telecommunications or VoIP systems, and managed service providers.
• Government contracting or professional services experience.

Culture & Benefits

• Full-time position with frequent interaction with employees, executives, vendors, and external technical providers.
• Occasional after-hours support may be required for deployments, outages, upgrades, or other business-critical needs.
• Paid time off, medical, dental, and vision insurance, HSA, FSA, and 401(k) with company match.
• Company-paid life insurance, tuition reimbursement, employee assistance, and professional development opportunities.