Field Technical Support Representative

Location: Alpharetta, Georgia, United States of America. Onsite field support with approximately 75% travel. Salary applies to United States candidates only.

Salary: $25–$38 USD per hour.

Company

hirify.global provides technology products and services, including software and technical support solutions for enterprise and corporate customers.

What you will do

• Provide installation information, site-specific guidance, customer contacts, and support across pre-sales, post-sales, and service delivery.
• Deliver tailored software services and solutions for large enterprise, complex, and corporate accounts.
• Use proactive monitoring tools to identify potential problems and improve customer experience.
• Provide onsite break-fix support and technical assistance to third-party and authorized service providers.
• Resolve complex technical and customer-relation issues, escalating problems according to established protocols.
• Coordinate departmental work, mentor team members, support cross-functional initiatives, and recommend process improvements.

Requirements

• 6–8 years of related experience in customer support, account management, onsite support, mission-critical systems, or a related field.
• Experience with hirify.global products or comparable technical service environments is preferred.
• High school diploma, GED, higher secondary education, equivalent work experience, or demonstrated competence.
• Knowledge of customer support, technical services, operating systems, field service management, preventive maintenance, electronics, electromechanics, and test equipment.
• Ability to work onsite in the field and travel approximately 75%.
• Strong communication, customer-centricity, results orientation, learning agility, and digital fluency.

Culture & Benefits

• Health, dental, and vision insurance.
• Long-term and short-term disability insurance, life insurance, and an employee assistance program.
• Flexible spending account and generous time-off policies.
• Four to twelve weeks of fully paid parental leave based on tenure.
• Thirteen paid holidays and fifteen paid days off.