Software Support Consultant (Entry Level)

Location: Onsite in College Station, Texas, United States

Company

Provides software solutions supported by a dedicated Technical Support Center.

What you will do

• Help customers resolve software questions and issues by phone, email, or chat.
• Guide users through software features and best practices.
• Document solutions and improve support resources.
• Collaborate with teammates to improve the customer experience.

Requirements

• Strong written and verbal communication skills.
• Analytical approach and interest in troubleshooting.
• Detail-oriented and organized working style.
• Customer-focused attitude and willingness to learn new systems and processes.
• Training is provided; a degree in information technology, information systems, computer information systems, technical communication, or business administration with IT coursework is a plus but not required.

Culture & Benefits

• Supportive team environment with ongoing training.
• Competitive salary and performance-based growth opportunities.
• Health, dental, and vision benefits with paid time off.
• 401(k) plan with company match.
• Onsite medical center, wellness benefits, free onsite dining, and gym access.
• Opportunities for career advancement and meaningful contribution.