Deal Strategy Specialist (SaaS)

Location: New York City, United States; hybrid. The role supports NAMER deal cycles and requires being NAMER-based.

Company

Synthesia develops an AI video platform that enables businesses to create, collaborate on, and share video content for communication, training, and marketing.

What you will do

• Review and structure standard NAMER deals against pricing policies, discount schedules, and approval thresholds.
• Model multi-year, multi-product commercial scenarios, including ARR, TCV, per-seat pricing, and platform fees.
• Manage opportunity data, pricing fields, approval audit trails, and deal logs in Salesforce.
• Validate deal configurations in DealHub CPQ and escalate system issues, non-standard terms, and revenue recognition risks.
• Act as a first point of contact for AE/CSMs, coordinating routine questions with Finance and Legal.
• Maintain deal desk documentation, support policy rollouts, and track SLAs and recurring approval patterns.

Requirements

• At least 3 years of experience in Deal Desk, Sales Operations, Revenue Operations, or commercial finance within a B2B SaaS company.
• Hands-on Salesforce experience, including navigating opportunity records, running reports, and maintaining deal data accuracy.
• Familiarity with CPQ systems such as DealHub or Salesforce CPQ.
• Working knowledge of revenue recognition principles, including ASC 606 and IFRS 15.
• Experience building and interpreting deal models in Excel or Google Sheets, including ARR/TCV splits and discount logic.
• NAMER-based and comfortable spanning broader American deal cycles.

Nice to have

• Experience with CLM platforms such as Ironclad, LinkSquares, or Luminance.
• Exposure to AWS Marketplace or other cloud marketplace deal mechanics.
• Experience supporting Deal Desk or RevOps tooling implementations.
• Familiarity with NetSuite order management or billing workflows.
• Knowledge of NAMER-specific commercial requirements, including GDPR data processing terms, EU procurement cycles, and local purchase-order and invoicing requirements.

Culture & Benefits

• Hybrid work setup in New York City.
• Collaboration with Sales, Customer Success, Finance, Legal, and Revenue Operations.
• Work within a rapidly growing AI video product company serving major enterprise customers.