Order Management Specialist (SaaS)

Location: Salt Lake City, UT, United States; hybrid workplace

Company

hirify.global develops AI-driven work acceleration products, including Lucidchart, Lucidspark, and airfocus, used by organizations to improve collaboration and business workflows.

What you will do

• Process sales orders of varying size and complexity in CRM and billing systems.
• Review and approve bookings, license provisioning, customer invoicing, and order accuracy.
• Partner with Deal Strategy, Audit, Consolidations, Customer Success, Accounts Receivable, Sales, Legal, Finance, and Accounting.
• Develop expertise in licensing models, sales rules, business policies, and revenue recognition principles.
• Research account data across multiple systems and troubleshoot short- and long-term process issues.
• Improve business systems and procedures, including AI-based solutions that reduce processing time.

Requirements

• High attention to detail, strong accuracy, and excellent problem-solving skills.
• Ability to lead and guide complex business processes and execute process improvement plans.
• Strong communication and interpersonal skills for cross-functional collaboration.
• Ability to work independently and collaboratively with internal stakeholders.
• Ability to research, analyze, and synthesize customer account data from multiple systems.
• Strong proficiency in Microsoft Excel or Google Sheets.

Nice to have

• 1–2 years of experience in deal desk, accounts receivable, order management, business operations, or a similar role.
• Bachelor’s degree in Business, Accounting, Finance, Information Systems, or a related field.
• Experience with Salesforce or other CRM systems.
• Experience with billing, invoicing, or order management systems.
• Experience supporting an enterprise-level SaaS sales organization.

Culture & Benefits

• Hybrid work with the option to work remotely, from an office, or through a combination depending on role and team needs.
• Focus on work-life balance, inclusion, respectful collaboration, and diverse perspectives.
• Culture built around innovation, ownership, empowerment, excellence, initiative, and teamwork.