Customer Success Associate (SaaS)

Location: Must be based in the Denver, Colorado area; remote work with occasional in-person meetings and engagement with Denver-based stakeholders.

Salary: $69,000–$80,000 in total on-target earnings for Colorado, including eligibility for the commission plan.

Company

hirify.global provides a platform for building, deploying, and scaling modern web applications for developers and organizations.

What you will do

• Own day-to-day relationships for a book of 120+ SMB accounts representing approximately $2M in ARR.
• Keep customers engaged, demonstrate platform value, and support successful adoption.
• Build dashboards and workflows for renewal timelines, account health, engagement, and expansion signals.
• Lead renewal outreach, handle objections, negotiate flat renewals and smaller expansions, and involve Sales in larger opportunities.
• Track and forecast renewal risk, create mitigation plans, and identify product adoption and expansion opportunities.
• Gather customer feedback and share insights with Product and internal stakeholders.

Requirements

• Some experience in a customer-facing role, such as an internship, customer service, sales support, or retail.
• Comfort working with data and spreadsheets and using data to identify trends and support decisions.
• Strong follow-through, clear written and verbal communication, active listening, and adaptability.
• Interest in building a career in customer success and learning about renewals, contracts, commercial negotiation, and communicating customer value.
• Based in the Denver, Colorado area and comfortable with occasional in-person meetings.

Nice to have

• Interest in product adoption, account expansion, and commercial customer relationships.
• Ability to organize complex account information and improve workflows.

Culture & Benefits

• Mentorship from senior Customer Success teammates and the manager.
• Ownership of a defined account portfolio from the beginning.
• Fully distributed company culture with an emphasis on thoughtful, collaborative work.
• Inclusive workplace committed to equal opportunity and diverse backgrounds.
• Compensation philosophy focused on market competitiveness, fairness, equity, and performance.

Hiring process

• Submit a resume or short overview of job history and skills; a LinkedIn profile is acceptable.
• A cover letter explaining interest in the role is welcome but not required.
• Applications close Friday, October 2 at 5 p.m. MT.