Technical Account Manager Analyst (New Grad) (AI)

Location: Hybrid in Chicago, Illinois; attendance at the Okta Chicago office at least 2 days per week is required.

Annual OTE: $84,000–$126,000 USD for candidates located in California excluding the San Francisco Bay Area, Colorado, Illinois, New York, and Washington.

Company

Okta builds identity and access management infrastructure that helps organizations securely support human and AI identities.

What you will do

• Execute proactive customer outreach focused on product activation and essential security features.
• Plan and co-host webinars and other one-to-many customer programs.
• Provide timely, professional, prescriptive responses to inbound customer inquiries.
• Help customers achieve technical goals through security and user-experience best practices.
• Support product adoption by removing customer roadblocks and collaborating with Support, Customer Success, and Digital Growth teams.
• Use AI assistants and in-house tools while developing product expertise and earning certifications.

Requirements

• Bachelor’s degree in Information Systems, General Engineering, Computer Science, or a related field preferred.
• Strong analytical, problem-solving, communication, research, reporting, and data-analysis skills.
• Ability to explain complex technical ideas, manage multiple projects, set expectations, and diffuse tense situations.
• Familiarity with AI assistants and prompt engineering.
• Basic knowledge of IAM concepts, security principles, software development lifecycle, cloud infrastructure, solution design, integrations, and digital security.
• Familiarity with SaaS platforms, adoption, integration, and ongoing use; customer-facing technical experience is a plus.

Culture & Benefits

• Hybrid work with an immersive, in-person onboarding experience.
• Access to health, dental, and vision insurance, 401(k), flexible spending account, PTO, and parental leave.
• Support for professional development through product certifications and training.
• Collaboration across a global community spanning more than 20 offices.
• Tools include Gemini, NotebookLM, Slack, Salesforce, Gainsight, Tableau, Google Workspace, Looker, Zoom, and internal applications.