Technical Account Manager Analyst (New Grad)

Location: Hybrid in Chicago, Illinois; attendance at the Okta Chicago office at least 2 days per week

Annual base salary: $84,000–$126,000 USD for candidates located in California excluding the San Francisco Bay Area, Colorado, Illinois, New York, and Washington.

Company

Okta provides identity and access management infrastructure that helps organizations securely support AI, workforce, and customer applications.

What you will do

• Execute proactive customer outreach focused on product activation and essential security features.
• Plan and co-host webinars and other 1:many customer engagement programs.
• Provide timely, professional, and prescriptive responses to inbound customer inquiries.
• Help customers achieve technical goals by sharing security- and user-experience-focused best practices.
• Support product adoption by removing customer roadblocks and collaborating with Support, Customer Success, and Digital Growth.
• Use AI assistants, customer research, reporting, and data analysis to work efficiently at scale.

Requirements

• Bachelor's degree in Information Systems, General Engineering, Computer Science, or a related field preferred.
• Analytical, problem-solving, detail-oriented, results-oriented, and able to learn quickly.
• Excellent verbal and written communication skills, including the ability to explain complex technical ideas and manage tense situations.
• Familiarity with AI assistants, prompt engineering, SaaS platforms, IAM concepts, security principles, and the software development lifecycle.
• Interest in cloud infrastructure, solution design, integrations, digital security, customer behavior, and health metrics.
• Ability to manage multiple projects, conduct customer research, generate reports, and analyze data.

Nice to have

• Experience in Technical Support, Technical Account Management, Technical Consulting, Product Management, Solution Architecture, or a similar role.
• Interest in pursuing a career in digital, SaaS, or cloud technology.

Culture & Benefits

• Support from management and cross-functional teams, including product certifications and training.
• Use of tools including Gemini, NotebookLM, Slack, Salesforce, Gainsight, Tableau, Google Workspace, Looker, Zoom, and internal applications.
• Health, dental, and vision insurance, 401(k), flexible spending account, and paid leave including PTO and parental leave.
• Equity and bonus opportunities where applicable.
• Immersive in-person onboarding focused on connection, learning, and accelerating impact.