Associate Customer Solutions Manager (Aerospace)

Location: Kent, Washington, United States; extensive travel of 30%+ for on-site implementations, training, and customer meetings

Base salary target: $90,000–$130,000 per year

Company

hirify.global is developing Nova, a fully and rapidly reusable launch vehicle designed to support daily flight and a scalable space industry.

What you will do

• Lead customer onboarding from kickoff to go-live, including success criteria, deployment plans, configuration, data migration, and training.
• Manage implementations, integrations, workflow buildouts, and expansion projects from scope definition through delivery.
• Provide first-line customer support, troubleshoot issues, coordinate technical escalations, and maintain clear communication through resolution.
• Build relationships with executive sponsors, operations leaders, and end users to support renewals, references, adoption, and expansion.
• Advise customers on design-to-manufacturing processes, PLM, MES, ERP workflows, best practices, and use cases.
• Capture customer feedback and feature requests and collaborate with Sales, Support, Product, and Engineering teams to improve outcomes.

Requirements

• 3–5 years of professional experience in B2B SaaS, preferably focused on design-to-manufacturing solutions.
• Experience in customer success, implementation, account management, sales engineering, or another customer-facing role.
• Experience managing onboarding, multiple concurrent projects, customer support, troubleshooting, issue triage, and escalations.
• Strong understanding of PLM, MES, and ERP systems, including implementation or support experience.
• Experience with manufacturing or engineering organizations, preferably in aerospace, defense, or energy.
• Must satisfy U.S. ITAR authorization requirements and be able to prove authorization to work in the United States.

Culture & Benefits

• Mission-driven, collaborative environment with ownership of work.
• Equity through stock options for regular, full-time employees.
• Subsidized medical, dental, and vision insurance, plus company-paid life and disability insurance.
• 401(k) plan with employer match, four weeks of paid time off, 10 paid holidays, and paid family or parental leave.
• On-site gym or monthly wellness stipend, depending on location, and dog-friendly offices.