Senior Customer Support Director (Aerospace)

Location: On-site in the Herndon area, Virginia, United States. Approximately 50% domestic travel across North America and 2–3 international trips to Europe per year. Applicants must be authorized to work in the United States.

Salary: $145,000–$165,000 per year, with potential geographic differentials.

Company

hirify.global provides aerospace products and customer support services through its Americas Customer Services organization.

What you will do

• Act as the primary customer interface and accountable owner for post-sales customer support activities for a strategic Category 1 customer.
• Lead the In-Service Core Team and coordinate customer service activities throughout the aircraft life cycle, from Entry into Service through end of operations.
• Manage contractual commitments, commercial gestures, debt control, customer needs, and Customer Services sales opportunities.
• Lead executive review meetings and maintain relationships with customer decision-makers from working level through executive leadership.
• Lead at least one cross-functional transformational project focused on customer satisfaction, organizational efficiency, or harmonized ways of working.
• Deputize regional customer support leadership, including representing the function and managing regional team operations when required.

Requirements

• At least 10 years of experience in the aerospace industry.
• At least 3 years of experience as a Customer Support Director managing Category 1 customers.
• Professional qualification in aerospace engineering or a related discipline.
• Knowledge of contracting principles and strong aviation safety awareness.
• Demonstrated experience leading cross-functional and transverse teams without direct hierarchical authority.
• High-level written and oral English communication skills and current US work authorization are required.

Nice to have

• Project Management Certification.

Culture & Benefits

• Medical, dental, vision, prescription, disability, life, and accidental death and dismemberment insurance.
• Flexible Spending Accounts, Health Savings Accounts, and a 401(k) plan.
• Paid time off, paid holidays, tuition assistance, and performance-based bonuses.
• Work involves multicultural collaboration, significant customer exposure, and frequent travel.
• hirify.global is an equal opportunity employer committed to an inclusive working environment.