Senior Customer Success Manager (AEC)

Location: Remote, anywhere in the United States

Salary: $93,500–$110,000 per year, plus employee equity, discretionary bonus compensation, and benefits eligibility.

Company

hirify.global provides software solutions for customers in the Architecture, Engineering, and Construction industry.

What you will do

• Own a portfolio of mid-market accounts and drive adoption, customer health, renewals, retention, and expansion.
• Build trusted relationships with executive sponsors and key stakeholders throughout the customer lifecycle.
• Create and execute strategic account success plans aligned with customer business objectives and measurable outcomes.
• Use health metrics, product usage, and business insights to identify risks and growth opportunities.
• Lead executive business reviews, communicate product roadmap updates, and align on future priorities.
• Partner with Sales, Product, Support, Professional Services, Customer Solutions Engineering, Finance, and Marketing to advocate for customers and deliver successful outcomes.

Requirements

• 5+ years of Customer Success, Account Management, or consultative customer-facing experience in B2B SaaS.
• Demonstrated success driving adoption, retention, renewals, and expansion across strategic accounts.
• Experience supporting customers in the Architecture, Engineering, and Construction industry.
• Ability to build lasting relationships with executive stakeholders, including C-level leaders.
• Strong consultative, relationship management, negotiation, executive presentation, organizational, analytical, and problem-solving skills.
• Bachelor’s degree and the ability to learn complex software solutions and industry requirements quickly.

Nice to have

• Experience with ERP or CRM software.
• Experience with Customer Success platforms such as ChurnZero, Gainsight, or Salesforce.
• Experience conducting Executive Business Reviews and supporting strategic account planning.
• Experience in a digital-first or scaled Customer Success model.

Culture & Benefits

• Collaborative environment across employees, customers, and partners.
• Customer-focused culture centered on measurable outcomes.
• Employee equity, discretionary bonus compensation, and participation in employee benefits plans and programs.
• Values-driven workplace emphasizing ownership, high performance, integrity, and enjoyment of the work.

Hiring process

• The first 30 days include onboarding, product and customer immersion, and relationship building across the organization.
• By 60 days, begin leading customer engagements and managing customer health risks and opportunities.
• By 90 days, independently manage the portfolio, lead executive business reviews, and guide adoption, renewal, and expansion conversations.