Customer Success Manager (Satellite Ground Services)

Location: Greater Denver, Colorado, USA; hybrid work environment. The role requires U.S. citizenship and eligibility to obtain and maintain a U.S. DoD security clearance. Relocation assistance to the Greater Denver region is available. Travel is estimated at 20%, including customer sites primarily within the USA and annual travel to Tromsø, Norway.

Salary: $90,000–$120,000 annually

Company

hirify.global provides ground station services for satellite space-to-ground communications, including telemetry, tracking and command and data acquisition for non-geostationary satellites.

What you will do

• Manage a portfolio of customers throughout the full lifecycle, serving as the primary point of contact and building relationships with key stakeholders.
• Lead customer onboarding and implementation of standardized satellite ground services with internal teams.
• Monitor adoption, engagement, satisfaction, account health, retention, and churn risk.
• Conduct business reviews, communicate performance and value, and maintain customer success plans.
• Coordinate inquiries, service issues, escalations, follow-up, and resolution across internal teams.
• Manage renewals, provide account reporting, and identify upsell, cross-sell, and expansion opportunities.

Requirements

• U.S. citizenship is required.
• Eligibility to obtain and maintain a U.S. DoD security clearance is required.
• At least 2 years of experience managing projects or supporting programs, preferably in a customer-facing environment.
• Experience managing multiple priorities, customer needs, issues, escalations, risks, and cross-functional relationships.
• Competence with MS Project or similar tools and experience using CRM or account management systems.
• Bachelor’s degree in a business or technical field, such as engineering, business, or physics.

Nice to have

• Customer-facing project or program management experience.
• Experience working with commercial and government organizations.
• Strong technical and business acumen with experience working across cultures.

Culture & Benefits

• Hybrid and flexible working environment.
• Four weeks of paid time off annually.
• $0 individual medical insurance with generous coverage.
• Fitness expense reimbursement and tuition reimbursement programs.
• International travel opportunities and collaboration across Norway and the United States.