Supervisor, Sales, Customer Thermal Solutions (Gas Utilities)

Location: Berlin, Connecticut, United States. The role is primarily office-based, includes customer-site visits and travel between Massachusetts, Connecticut, and New Hampshire, and requires emergency restoration assignments outside normal responsibilities, hours, and location.

Annual salary: $135,660.00–$150,730.00, plus potential incentive eligibility.

Company

hirify.global provides utility services, including gas customer programs, service connections, and related support.

What you will do

• Supervise and coordinate Gas Sales Representatives and assigned staff serving mid-account and residential gas customers.
• Oversee customer relationships, new and upgraded utility service installations, load and revenue estimates, billing issues, and service-quality matters.
• Communicate and implement policies for pipe extensions, rate terms, supplier terms, load estimation, and customer service.
• Lead cross-functional initiatives focused on customer service, operational efficiency, demand-side management, and profitable revenue growth.
• Evaluate and recommend improvements to methods, procedures, and work practices, then oversee implementation.
• Train staff, assess competency, and recommend candidates for hiring, advancement, or termination.

Requirements

• Bachelor’s degree in Marketing, Business Administration, a related discipline, or equivalent experience.
• At least five years of experience in marketing, sales, sales support, or general business management.
• Fundamental knowledge of customer operations, support, and administrative activities, plus technical knowledge of gas distribution systems and work practices.
• Communication, interpersonal, conflict-resolution, teamwork, and people-management skills.
• Working knowledge of labor contracts and Microsoft Word, Excel, and PowerPoint.
• Valid driver’s license required; immigration-related visa sponsorship is not available.

Nice to have

• Gas industry experience.

Culture & Benefits

• Regular employment with a competitive total rewards and benefits program.
• Potential incentive eligibility.
• Cross-functional collaboration and focus on customer service, accountability, teamwork, and employee development.
• Participation in emergency response assignments to support customer needs.