Client Success Director

Location: Remote, Thailand (Bangkok)

Company

hirify.global develops cloud-native core banking and payments technology designed to replace legacy banking systems.

What you will do

• Own the end-to-end client success plan from sales support and implementation through platform scale and steady-state operations.
• Ensure clients achieve contracted account volumes within agreed milestones, timelines, budgets, and satisfaction targets.
• Establish account governance, lead steering committees and Quarterly Business Reviews, and engage senior client stakeholders.
• Coordinate support escalation, production readiness, incident resolution, platform stability, and upgrades.
• Own services P&L, profitability, forecasting, professional services, managed services, upgrades, and Statements of Work.
• Partner with account and sales teams on expansion opportunities, renewals, contract extensions, and client roadmap alignment.

Requirements

• Fluent Thai is required.
• Proven experience delivering core banking transformation programmes on the vendor or financial institution side.
• Strong knowledge of account servicing, payments, lending, and regulatory considerations.
• Experience accountable for delivery outcomes, milestones, and client adoption at scale.
• Experience owning or influencing commercials, P&L, and services profitability.
• Strong executive-level communication and stakeholder management skills with CIO, COO, and business leaders.

Nice to have

• Experience with SaaS or cloud-based core banking platforms.
• Background in professional services, client success, managed services, or large-scale systems integration.
• Familiarity with regulated operating environments and supervisory expectations.

Culture & Benefits

• Healthcare benefits.
• Latest technology and access to an experienced team.
• Encouragement for learning and professional development.
• Inclusive workplace with equal access to development opportunities.