2 дня назад
Customer Success Lead for the North (NHS)
70 000 - 90 000GBP
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Lead for the North (NHS): Leading and developing a regional customer success team across primary and secondary care with an accent on strategic account management, customer insight, and commercial growth. Focus on connecting care settings, turning regional patterns into product strategy, and building scalable customer success playbooks.
Location: London (Shoreditch), hybrid; three days per week in the Shoreditch office, with core hours from 10am–4pm.
Salary: £70,000–£90,000 per year, plus share options.
Company
builds a digital healthcare platform used across NHS primary and secondary care to improve patient communication, triage, and healthcare productivity.
What you will do
- Lead, coach, and develop three Customer Success Managers serving regional NHS accounts.
- Connect customer success strategies across primary care, secondary care, acute, community, and mental health services.
- Identify regional trends, customer needs, duplicated effort, and growth opportunities for products including Scribe and Total Triage.
- Own the commercial performance of the region, including churn, risk, renewals, and upsell.
- Represent the North region in weekly business reviews with the executive team.
- Build customer success practices with regional leads and collaborate with implementation, transformation, support, and business development.
Requirements
- Several years of people management experience in customer success or account management.
- Experience supporting customers through a startup-to-scale-up journey and building processes from the ground up.
- Experience managing long-standing, strategic customer relationships rather than high-volume queues.
- Ability to identify patterns across accounts, set strategy, and work effectively with ambiguity.
- Strong communication, listening, and cross-functional collaboration skills.
- Empathy for the pressures facing the NHS; healthcare experience is welcome but not essential.
Culture & Benefits
- Office-first culture with a dog-friendly Shoreditch office.
- Up to four weeks of working from anywhere per year.
- 28 days of holiday plus bank holidays.
- Enhanced parental leave, fertility support, and parental loss support.
- Flexible healthcare cover, pension, and life insurance options.
- Free healthy breakfasts, snacks, and lunches prepared by an on-site chef.
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