Senior Implementation Specialist (SaaS)

Location: Remote within the United Kingdom

Company

hirify.global provides SaaS-based ordering, payment, and guest engagement solutions for restaurant brands.

What you will do

• Lead a portfolio of implementation projects with varying levels of complexity across assigned product domains.
• Guide new and existing restaurant customers through platform adoption, standard implementations, and upsells.
• Partner with customers, Project Managers, Technical Specialists, Product Managers, Support, and leadership to ensure effective project execution.
• Provide product expertise, training, troubleshooting, and implementation support while escalating issues when needed.
• Represent customer needs and share feedback with product teams to improve functionality and implementation velocity.
• Provide work related to Professional or Managed Services agreements when required.

Requirements

• 3+ years of experience in customer relationship management, project or account management, or integration implementation.
• Experience delivering excellent customer experiences and advocating for customer needs.
• Understanding of project management practices and the ability to manage critical deadlines with internal and external stakeholders.
• Experience training customer stakeholders on product best practices.
• Ability to solve problems, explain resolutions clearly, and work with technical details of varying complexity.
• Ability to work after-hours or weekends and take non-traditional shifts when business needs require.

Nice to have

• Experience with Asana, Jira, Salesforce, Google Suite, or Zendesk.
• Familiarity with loyalty and marketing SaaS products.

Culture & Benefits

• Fully remote work within the United Kingdom.
• Collaboration across Customer Experience, Product, Support, Technical, and Leadership teams.
• Opportunity to contribute to product improvements through customer and implementation insights.