SAP Customer Success Manager - Japanese Multi-National Clients (f/m/d)

Location: Continental Europe

Company

Global business and technology services organization focused on SAP advisory, implementation, managed services, AI-driven technology, and digital infrastructure.

What you will do

• Understand clients’ mid-term strategies and manage executive relationships with business and IT leaders.
• Support onboarding for SAP S/4HANA implementation, migration, and managed service projects.
• Monitor delivery progress, identify risks, and communicate project status and challenges to customers.
• Drive value realization after SAP S/4HANA implementations and migrations through additional business value proposals.
• Promote and coordinate pre-sales and delivery activities with NTT and hirify.global Group companies.

Requirements

• Native or fluent Japanese and fluent English.
• Good understanding of SAP’s latest strategy and portfolio.
• Experience managing global projects involving multiple countries, cultures, and stakeholders.
• Experience with SAP S/4HANA transformation initiatives, managed service delivery, and/or pre-sales.
• Experience working with Japanese multinational clients and bridging Japanese and global business cultures.
• Experience engaging with C-level executives and influencing strategic business decisions.

Culture & Benefits

• Flexible working hours and locations, including workation, mobile working, part-time models, and sabbaticals.
• Structured onboarding and targeted career development programs.
• Access to an internal academy, SAP Learning Hub, and certification opportunities.
• Strong SAP Platinum Partnership and a broad global knowledge network.
• Opportunities to collaborate with experts across more than 30 countries.