Associate Customer Delivery Success Manager

Company

hirify.global provides software and cloud solutions that help organizations optimize software investments, modernize applications, and use cloud, data, and AI capabilities.

What you will do

• Coordinate end-to-end customer delivery across the quote-to-collection journey with the Delivery team.
• Act as the main point of contact for account managers and customers, supporting daily delivery and customer experience.
• Collaborate with Account Managers on account health, growth, customer satisfaction, and contract management.
• Coordinate with Licensing Specialists and back-office teams during sales, quotation, ordering, and billing processes.
• Manage new publisher and deal registrations, including local program setup.
• Identify upsell, cross-sell, and renewal opportunities while improving resolution times and customer self-service.

Requirements

• Bachelor’s degree or equivalent experience.
• 0–1 years of experience in Customer Success, Sales Operations, Inside Sales, or a similar role.
• Understanding of quote and order management, client onboarding, and after-sales processes.
• Exposure to matrix organizations and customer-facing work.
• Experience building and maintaining professional relationships.
• Strong presentation, communication, organization, multitasking, project management, time management, problem-solving, and consultative skills; fluent English and a fluent local language.

Culture & Benefits

• Work in a global organization with colleagues across more than 70 countries.
• Opportunities for collaboration across borders and continuous learning.
• Exposure to software, cloud, data, and AI technologies.
• Opportunity to contribute to customer outcomes and develop in a fast-evolving technology environment.