5 дней назад
SAP Customer Success Manager (Sydney)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
SAP Customer Success Manager (Sydney) (SAP/Customer Success): Driving long-term customer outcomes, adoption, satisfaction, and growth for SAP solutions across NSW with an accent on post-sales relationship management, success planning, and SAP environment optimisation. Focus on monitoring customer health, coordinating consulting and delivery teams, and building retention, renewal, and portfolio growth strategies.
Location: Sydney, NSW, Australia; office-based with travel to customer sites across Sydney and the broader NSW region. Only NSW-based candidates will be considered.
Company
is an established SAP Platinum Partner delivering SAP implementations, change management, Aftercare services, and ongoing support across Australia, New Zealand, and the Philippines.
What you will do
- Own post-sales relationships with assigned customers and help them achieve business outcomes through SAP solutions.
- Develop customer success plans, forecasts, account strategies, and engagement roadmaps.
- Monitor customer health, satisfaction, and usage trends to identify risks and opportunities.
- Collaborate with Sales, Operations, Support, consulting, and delivery teams to support renewals, upsells, and seamless customer experiences.
- Advise customers on transformational change and SAP environment optimisation.
- Build stakeholder relationships and advocate for customer needs while contributing to service improvements.
Requirements
- Relevant tertiary qualification in a technical, business, or software-related field.
- Experience in customer success, account management, or post-sales consulting within technology or enterprise software.
- Strong understanding of SAP solutions and delivery models, including S/4HANA, Cloud, and AMS.
- Knowledge of cloud computing and emerging enterprise technologies.
- Exceptional written and verbal communication skills in English.
- Must be based in NSW, Australia; regular office work and travel to customer sites are required.
Culture & Benefits
- Work with a hands-on team and experienced SAP professionals.
- Flexible, respectful, and inclusive working environment.
- Commitment to a workplace free from discrimination, bullying, and harassment.
- Exposure to a multicultural environment spanning Australia, New Zealand, and the Philippines.
- Visa sponsorship is not available.
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